Common Errors while generating eInvoice

These are some common errors you might have come across while generating E-Invoice

1. From JSON: If you have used prefixes in your invoice number for eg- GST/22-23/001 or ARM/2022-23/001. The bookkeeper will show you the error message for the incorrect path as shown in the image below:

To remove this create a new folder on the Desktop > eInvoice_GST >another folder '22-23' then try again.

2.  If you are getting an error "The field Address 1 must be a string with a minimum length of 1 and a maximum length of 100" 

Make sure you have not applied other charges in the negative value such as Discount, Shipping, etc you need to remove it or mention the value in the round-off then save.

4. If you are getting this type of error of 5002, make sure you have entered the transported ID in the capital letters. 

Error Code

Error Messege

Reason for Error

Resolution

1004

Header GSTIN is required

1005

Invalid Token

1. Token has expired 2. While calling other APIs, wrong GSTIN / User Id/ Token passed in the request header

1. Token is valid for 6 hours, if it has expired, call the Auth. API again and get new token 2. Pass correct values for GSTIN, User Id and Auth Token in the request headers while calling APIs other than Auth API

1006

User Name is required

1007

Authentication failed. Pls. inform the helpdesk

Wrong formation of request payload

Prepare the request payload as per the API documentation

1008

Invalid login credentials

Either UserId or Password are wrong

Pass the correct UserId and Password

1010

Invalid Client-ID/Client-Secret

Either the ClientId or the ClientSecret passed in the request header is wrong

Pass the correct ClientId and the ClientSecret

1011

Client Id is required

1012

Client Secret is required

1013

Decryption of password failed

Auth.API is not able to decrypt the password

Use the correct public key for encrypting the password while calling the Auth API. The public key is sent by mail while providing the access to Production environment as well as available for download from the portal under API user management. This public key is different on Sandbox and Production and it is different from the one used for verification of the signed content.Refer to the developer portal for encryption method used and sample code.

1014

Inactive User

Status of the GSTIN is inactive or not enabled for E Invoice

Please verify whether the GSTIN is active and enabled for E Invoice from the E Invoice portal

1015

Invalid GSTIN for this user

The GSTIN of the user who has generated the auth token is different from the GSTIN being passed in the request header

Send the correct GSTIN in the header for APIs other than Auth API

1016

Decryption of App Key failed

Auth.API is not able to decrypt the password

Use the correct public key for encrypting the appkey while calling the Auth API. The public key is sent by mail while providing the access to Production environment as well as available for download from the portal under API user management. This public key is different on Sandbox and Production and it is different from the one used for verification of the signed content.Refer to the developer portal for encryption method used and sample code.

1017

Incorrect user id/User does not exists

User id passed in request payload is incorrect

Pass the correct user id. If not available, please log in to the portal using the main user id (the one without '

1018

Client Id is not mapped to this user

The UserId is not mapped to the ClientId that is being sent as request header

Please send the correct userId for the respective clientId. If using direct integration as well as through GSP or through multiple GSPs, please pass the correct set of ClientId

1019

Incorrect Password

Password is wrong

Use the correct password, if forgotten, may use forgot password option in the portal

3001

Requested data is not available

3002

Invalid login credentials

3003

Password should contains atleast one upper case, one lower case, one number and one special characters like [%,$,#,@,_,!,*]

Password being set is very simple

Password should contains atleast one upper case, one lower case, one number and one special characters like [%,$,

3004

This username is already registered. Please choose a different username.

User id is already available in the system

Use a different user id

3005

Requested data is not found

3006

Invalid Mobile Number

The Mobile number provided is incorrect

Provide the correct mobile number, Incase the number has changed, may update it in GSTN Common Portal and try after some time. If issue still persists, contact helpdesk with complete details of the issue.

3007

You have exceeded the limit of creating sub-users

The number of sub user creation limit is exceeded

Up to 10 subusers for each of the main GSTIN and additional places of business can be created

3008

Sub user exists for this user id

There is already a subuser with the same user id is already created

Use a different user id for the sub user creation

3009

Pls provide the required parameter or payload

3010

The suffix login id should contain 4 or lesser than 4 characters

3011

Data not Found

3012

Mobile No. is blank for this GSTIN ..Pl use update from GST Common Portal option to get the mobile number, if updated in GST Common Portal.

The GSTIN master data does not have mobile number in eInvoice System

Please get the mobile number updated at the GSTN common portal

3013

Your registration under GST has been cancelled , however if you are a transporter then use the Enrollment option.

3014

Gstin Not Allowed

3015

Sorry, your GSTIN is deregistered in GST Common Portal

Attempting to use a GSTIN which is cancelled

Please check the status of the GSTIN on the GSTN common portal. If it is active, contact the helpdesk with GSTIN details

3016

Your registration under GST is inactive and hence you cannot register, however if you are a transporter then use the Enrollment option.

3017

You were given provisional ID which was not activated till the last date. Hence your details are not available with GST portal. However if you are a transporter then use the Enrollment option.

3019

subuser details are not saved please try again

3020

Internal Server Error pls try after sometime

3021

There are no subusers for this gstin

Some user action has failed due to internal server issue or unexpected user data

Try after some time, if issue still persists, report to helpdesk with complete details of the issue

3022

The Given Details Already Exists

3023

The New PassWord And Old PassWord Cannot Be Same

While changing the password, new password can not be same as old password

The New and Ols password should be different while changing the password

3024

Change of password unsuccessfull,pls check the existing password

Password could not be changed since the current password provided is incorrect

Provide the correct current password while changing the password

3025

Already This Account Has Been Freezed

Trying to freeze an account which is already frozen

You can freeze only active account

3027

You are already registered Pl. use already created username and password to login to the system.If you have forgotten username or password,then use Forgot Username or Forgot Passowrd options to get the username and password!!"

Attempting to create another account which is already created

Use forgot password option to retrieve the user name or password in case currently not available

3029

GSTIN is inactive or cancelled

GSTIN is inactive or cancelled by department or tax payer .

Check the correctness of the GSTIN and its status. If you are sure that it is active, Pl use the 'Sync GSTIN from GST CP' API to get it verified from the GST Portal. If it is active at GST portal, it will return you with the new status. If you get the status as 'Active', then you can re-fire your request to generate the IRN. If you are not able to verify through API, you can go to einvocie1.gst.gov.in portal and use the 'Tax Payer / GSTIN' option in search menu to check the status manually from GST Portal and use 'Update' button to get it updated from GST Common Portal, if required. If you are satisfied with result, you can re-fire the request.

3030

Invalid Gstin

GSTIN provided is incorrect

Provide the correct GSTIN

3031

Invalid User Name

Attempting to login with wrong user id

Use the correct user id

3032

Enrolled Transporter cannot login to e-Invoice Portal. You need to be GST registered. For more clarifications , please read the FAQs under Web Login section .

The user who is not registered with GSTN but enrolled as transporter in E Way Bill portal is trying to login to eInvoice system

This is not allowed

3033

Your account has been Freezed as GSTIN is inactive

User is trying to login with an account which is freezed since the GSTIN is not active

Check the status of the GSTIN on the GSTN common portal. If active in common portal, report the same to helpdesk

3034

Your account has been cancelled as GSTIN is inactive

User is trying to login with an account which is cancelled since the GSTIN is not active

Check the status of the GSTIN on the GSTN common portal. If active in common portal, report the same to helpdesk

3035

Your account has been suspended as GSTIN is inactive

User is trying to login with an account which is suspended since the GSTIN is not active

Check the status of the GSTIN on the GSTN common portal. If active in common portal, report the same to helpdesk

3036

Your account has been inactive

Attempting to logging with a user id which is not active

Check the status of the user id, if in freeze state, create a new account

3037

CommonEnrolled Transporter not allowed this site

A user with common enrolled opting is trying to use the eInvoice system

eInvoice system can not be used by the GSTIN which has opted for common enrolment under E Way Bill

3042

Invalid From Pincode or To Pincode

PIN code passed is wrong

Pass the correct PIN code. Check the PIN code on the portal under Search -> Master Codes

3043

Something went wrong, please try again after sometime

Attempting to carryout some on the system or passing some data which is not expected

Please check the data or the operation which you have just performed. If issue still persists, please share the complete details to the helpdesk

3044

This registration only for tax payers not GSP.

The option is available for the the Taxpayers and not for GSPs

This option is not available / applicable for GSP

3045

Sorry you are not registered, Please use the registration option.

3046

Sorry you are not enabled for e-Invoicing System.

Ineligible taxpayer is trying to register for the eInvoice system

In case the turnover is above 500crores in any of the financial years in GST regime, use the enrol option in eInvoice portal

3052

Transporter Id {0} is cancelled or invalid.

3053

Unauthorised access

3058

Data not Saved

3059

Client-Id for this PAN is not generated check your IP-Whitelisting status.

3060

Please wait for officer approval

3061

Your Request has been rejected, please register again

3062

Already Registered

3063

You are already enabled for e-invoicing

3064

Sorry, This GSTIN is deregistered

3065

You are not allowed to use this feature.

3066

There is no pin codes availables for this state.

3067

Client secret unsuccessfull,pls check the existing client secret.

3068

There is no Api user.

3069

Sorry,you have not directly integrated with E-invoice API.

3070

Sorry,you have not registered.

3071

Sorry,you have already linked this Gstin to your Client Id.

3072

Sorry,Your GSTIN not enabled by the Direct Integrator.

3073

You are already registered.

3074

GSTIN - {0} is cancelled and document date - {1} is later than de-registration date

3075

GSTIN- {0} is cancelled and de-registration date is not available

3076

GSTIN - {0} is inactive

3077

GSTIN - {0} is cancelled and document date - {1} is earlier than registration date

3078

GSTIN- {0} is cancelled and registration date is not available

3079

For active GSTINs the document date should not be earlier than registration date

3080

Sorry, e-Invoicing cannot be enabled.

3081

Error while sending OTP, Please try again later.

3082

You have exceeded the OTP attempts. Please Re-Send OTP again.

3083

OTP Time Expried.

3084

Invalid OTP.

3085

Your PAN has Enabled with 500 Cr. Please enter turn over 500Cr

3086

Your PAN has Enabled with 100 Cr. Please enter turn over 100Cr

3087

Your PAN has Enabled with 50 Cr. Please enter turn over 50Cr

3088

You have exceeded the OTP attempts. Please wait for 10 minutes.

3089

Please Register for 2 Factor Authentication.

3090

Your PAN has Enabled with 20 Cr. Please enter turn over 20Cr

3091

Your PAN has Enabled with 10 Cr. Please enter turn over 10Cr

ResolutionErrors - nic.einvoice.web (gst.gov.in)